Shipping costs are determined by the weight of your order and the country shipped to. We will only charge the actual shipping costs.
We respect your confidentiality and all orders are packaged with no company advertising or logos.
Should a parcel be lost or undelivered we will provide you with tracking information where applicable so you can make a claim with the post office or relevant shipping company.
International and E U Orders:
Will be shipped as small packets this service is not traceable. An order over 2 kg will be shipped with tracking and this service is traceable. Orders will be shipped to your confirmed pay pal address unless you ask us to ship to a different address.
As all orders are custom made they can take up to 30 business days to ship. But we will ship your order as soon as it is ready. If your chosen colour is not available we will at our discretion make your item in the nearest available colour option. If your item is made to measure you will need to fill in a size chart. Please note that your order will be made to the sizes you submit. We do not make allowances for a tighter fit. We will only accept our own size charts. By submitting any of our size charts you will accept full responsibility for the accuracy of the sizes given We will not accept returns, or issue refunds, for mistakes that you have made on these charts. Please note No refunds can be given for custom made items. Or if you choose any or our standard sizes that may turn out not to fit because of your wrong choice.
RETURNS AND REPLACEMENTS
If there is a fault with your order, please notify us in writing or by email within 7 days of receipt. If an item is the wrong size due to our fault we will replace it with the correct size. All items must be returned in the original packet, unworn and in the new and clean condition in which they were shipped.
CHECK YOUR E-MAIL! Please ensure you use a valid and current e-mail address when ordering, as you will receive an email confirming your order and any status updates. Make sure that your email system lists emails from sales @ elenaslatex.com as a safe sender. This will avoid our messages being sent to your Junk folder.
EU Orders Elenas Latex offers free delivery on orders to EU countries over £350. Terms and Conditions apply. Contact us with any questions regarding this.